At Viva Wear Closet, we value your trust as much as we value your style. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website closetviva.com or make a purchase from our premium fashion collections.

1. Information We Collect

To provide our boutique-quality service, we collect:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our PCI-compliant partners), and phone number.
  • Browsing Data: We gather information about your interactions with our collections (dresses, pants, shirts & tops, shorts, skirts) including pages visited and items viewed.
  • Device Information: We may collect data about the device you use to access our site, including IP address, browser type, and operating system.
  • Communication Records: When you contact our Manchester-based customer service team, we keep records of those interactions.

2. How We Use Your Information

Your data helps us maintain the premium experience you expect from Viva Wear Closet:

  • Process your transactions with our secure payment systems
  • Ship your fashion selections worldwide (excluding some Asian and remote areas)
  • Provide personalized styling recommendations based on your browsing
  • Improve our collections and website functionality
  • Communicate about orders, new arrivals, and exclusive offers (only with your consent)
  • Prevent fraud and enhance security through our 256-bit SSL encryption

3. Data Sharing & Disclosure

We treat your information with the same care we apply to our fashion curation:

  • Service Providers: We share necessary information with trusted partners who assist with payment processing (like PayPal), shipping, and marketing – all bound by confidentiality agreements.
  • Legal Compliance: We may disclose information when required by law or to protect our rights and the safety of our customers.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve fashion-forward customers globally (excluding some regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

Your security is as important to us as the quality of our collections:

  • We implement industry-standard measures including 256-bit SSL encryption
  • Our payment systems are PCI-compliant with secure tokenization technology
  • We regularly audit our security practices
  • We never store full payment details on our servers

6. Your Rights & Choices

You have control over your personal information:

  • Access & Correction: You may review and update your account information
  • Data Portability: You can request a copy of your personal data
  • Deletion: You may request deletion of your personal information, subject to legal requirements
  • Marketing Preferences: Manage your subscription to our style updates
  • Cookies: Control cookie settings through your browser (see Section 7)

To exercise these rights, contact us at [email protected].

7. Cookies & Tracking Technologies

We use cookies to enhance your boutique shopping experience:

  • Essential Cookies: Necessary for site functionality and secure checkout
  • Performance Cookies: Help us understand how customers interact with our collections
  • Marketing Cookies: Allow us to show relevant fashion recommendations (only with consent)

You can manage cookies through your browser settings, though this may affect certain features.

8. Children’s Privacy

Our collections are curated for adult fashion enthusiasts. We do not knowingly collect information from children under 16.

9. Policy Updates

We may update this policy to reflect changes in our practices. The updated version will be posted on our site with a new “Last Updated” date.

10. Contact Us

For any privacy-related questions or concerns, please contact our Manchester team:

Viva Wear Closet
108 Croft Dr, Manchester, US 06042
Email: [email protected]

From our closet to yours – we appreciate your trust in Viva Wear Closet.