Welcome to Viva Wear Closet’s FAQ section! We’ve compiled answers to the most common questions about our premium fashion collections, shipping policies, and more. Can’t find what you’re looking for? Our friendly customer service team is always happy to help at [email protected].

About Viva Wear Closet

What kind of products does Viva Wear Closet offer?
We specialize in premium, fashion-forward essentials including dresses, pants, shirts & tops, shorts, and skirts. Our collections are carefully curated to elevate your everyday style with quality pieces from premium brands.
Who is the typical Viva Wear Closet customer?
Our customers are style-conscious individuals who value both quality and convenience. Whether you’re refreshing your work wardrobe or upgrading your weekend looks, we cater to those who appreciate carefully selected fashion pieces delivered with boutique-level care.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Shipping & Delivery

How long does shipping take?
All orders are processed within 1-2 business days. Delivery times then depend on your location and chosen shipping method:
– Standard Shipping (DHL or FedEx): 10-15 days after dispatch ($12.95 flat rate)
– Free Shipping (EMS for orders over $50): 15-25 days after dispatch
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas and parts of Asia. Please note that international shipments may be subject to customs fees depending on your country’s regulations.
How will I know when my order has shipped?
You’ll receive a confirmation email with tracking information when your order leaves our Manchester facility. Our team personally handles every order with boutique-level care to ensure your premium fashion pieces arrive in perfect condition.
Why don’t you offer faster shipping options?
Unlike fast fashion retailers, we never compromise on shipping quality to cut costs. Whether you choose standard or free shipping, your items are handled with the same premium care that goes into selecting every piece in our collections. This attention to detail takes a little more time but ensures your fashion-forward essentials arrive ready to wear.

Returns & Exchanges

What is your return policy?
We want you to love every piece from Viva Wear Closet. If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange.
How do I initiate a return?
Please email [email protected] with your order number and the items you wish to return. Our customer service team will provide return instructions and any necessary documentation for international returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that international refunds may take additional time to appear in your account depending on your financial institution.

Product Care

How should I care for my Viva Wear Closet items?
Each item comes with specific care instructions on its tag. We recommend following these carefully to maintain the quality and longevity of your premium fashion pieces. Generally, washing in cold water and air drying helps preserve colors and fabric integrity.
Do your clothes run true to size?
Our size charts are carefully measured to help you find the perfect fit. Each product page includes detailed measurements. If you’re between sizes or unsure, we recommend sizing up for a more comfortable fit. Remember, our return policy allows you to exchange if the fit isn’t quite right.

Contact Information

How can I contact customer service?
Our friendly customer service team is always here to help! Email us at [email protected] for any questions about your order, our products, or your shopping experience. We typically respond within 24 hours during business days.
Where is Viva Wear Closet located?
Our boutique is located at 108 Croft Dr, Manchester, US 06042. While we don’t currently offer in-store shopping, our Manchester-based team personally handles every online order with the same care and attention we’d give in our physical store.

From our closet to yours – we can’t wait for you to experience the Viva difference! If you have any other questions, don’t hesitate to reach out to our customer service team.